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English (ESL) Role Play: Checking Into A Hotel

This English role play will help ESL students practice checking into a hotel.

You can download the full role play here.

Hotel Receptionist: Good afternoon. How can I help you?

Customer: We’d like a room please?

Hotel Receptionist: Do you have a reservation?

Customer: Yes, it’s under _______________________(name)

Hotel Receptionist: Oh yes, I see it – a room for 2 people for 4 nights.

Customer: That’s right.

Hotel Receptionist: Do you want a smoking or non-smoking room?

Customer: Non-smoking please.

Hotel Receptionist: Okay. Would you like a room with the view of the pool or the sea?

Customer: The sea.

Hotel Receptionist:  Do you need any wake-up calls?

Customer: No thanks.

Hotel Receptionist: Okay, everything is ready. Your room is 503.

Customer: Thank you. What time is breakfast?

Hotel Receptionist: Between 7.00 and 10.00 in the hotel restaurant on the 1st floor. Enjoy your stay.

Customer: Thank you.


Scenario two – No reservation

Customer: Hi! We have a room reserved for 3 nights under the name __________________

Hotel Receptionist: I’m sorry; I can’t seem to find your reservation.

Customer: We called a month ago and made one.

Hotel Receptionist: Maybe there was a mistake. We have rooms available so it shouldn’t be a problem.

Customer: Okay.

Hotel Receptionist: So you want a room for 3 nights. For how many people?

Customer: 2 people.

Hotel Receptionist: Okay, your room is 408.

Related posts:

  1. English (ESL) Role Play: Making a Hotel Reservation
  2. English (ESL) Conversation Questions: In a Restaurant Role Play
  3. English (ESL) Role Play – At The Cinema (Movies)
  4. Beginner (English) ESL Role Play: In A Supermarket
  5. English (ESL) Conversation Questions: At the Shoe Shop Role Play

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