This English role play will help ESL students practice checking into a hotel.
You can download the full role play here.
Hotel Receptionist: Good afternoon. How can I help you?
Customer: We’d like a room please?
Hotel Receptionist: Do you have a reservation?
Customer: Yes, it’s under _______________________(name)
Hotel Receptionist: Oh yes, I see it – a room for 2 people for 4 nights.
Customer: That’s right.
Hotel Receptionist: Do you want a smoking or non-smoking room?
Customer: Non-smoking please.
Hotel Receptionist: Okay. Would you like a room with the view of the pool or the sea?
Customer: The sea.
Hotel Receptionist: Do you need any wake-up calls?
Customer: No thanks.
Hotel Receptionist: Okay, everything is ready. Your room is 503.
Customer: Thank you. What time is breakfast?
Hotel Receptionist: Between 7.00 and 10.00 in the hotel restaurant on the 1st floor. Enjoy your stay.
Customer: Thank you.
Scenario two – No reservation
Customer: Hi! We have a room reserved for 3 nights under the name __________________
Hotel Receptionist: I’m sorry; I can’t seem to find your reservation.
Customer: We called a month ago and made one.
Hotel Receptionist: Maybe there was a mistake. We have rooms available so it shouldn’t be a problem.
Hotel Receptionist: So you want a room for 3 nights. For how many people?
Customer: 2 people.
Hotel Receptionist: Okay, your room is 408.